Support
How can we help?
Find answers to common questions or reach out to our 24/7 support team.Silapha ukukusiza — We are here to help.
FAQ
Frequently asked questions
How do I check if fibre is available at my address?
Use our coverage checker on the homepage or contact us. We cover all 9 provinces with growing FTTX reach.
My internet is slow or keeps disconnecting
Restart your router, check all cable connections, and ensure no firmware updates are pending. If the issue persists, log a ticket via your account portal or call 0800 GIZO SA.
How do I upgrade my package?
Log in to your account portal, go to Contracts, and select Upgrade. Changes take effect within 24 hours.
What are your support hours?
Our technical support team operates 24/7/365. Business support is available Mon–Fri 08:00–17:00 SAST.
How long does installation take?
Standard installation takes 5–10 business days from order confirmation, depending on your area and existing infrastructure.
Can I keep my existing phone number?
Yes, we support number porting for VoIP services. Contact our team to arrange the transfer.
What happens during load shedding?
Our backbone runs along Eskom corridors with redundant power. Your home router will need a UPS or mini-inverter — we sell compatible units.
How do I cancel my contract?
Log a cancellation ticket via your account portal. A 30-day notice period applies per the contract terms.
Network emergency?
For complete outages affecting your area, call our 24/7 emergency line.
0800 GIZO SA — Emergency